RETURN / REFUND POLICY
We do not accept refunds once your order & payment is made. Customers have the responsibility to ensure the size (if applicable), colors, designs, and quantity of their order are correct before checking out.
Refunds will strictly not be allowed under the following circumstances, and strictly not applicable for sale or promotional items:
– Dislike item / item doesn’t suit me
– Wrong item purchased
– Item does not fit (for all One Size items)
– Different placements of prints
– Slight variances in measurements
– Colour variances due to photo shoot lighting
Exchanges are accepted for changes of size (if an item is available in sizes only; not applicable on one size items) and defected items.
Only 1 (ONE) time exchange is allowed per order. Should an item be purchased via a store credit coupon code, an exchange will strictly not be allowed.
Exchange items must be returned in original condition unaltered, unworn, unwashed and with tags intact.
We highly encourage customers to open their parcels immediately upon receipt. Please contact us within 48 hours should a size exchange be required, or if there is a found defect.
We reserve the right to reject exchange requests if not contacted within the above time frame.
All items must be shipped back within 7 working days (MALAYSIA), 10 working days (OUTSIDE MALAYSIA) upon item received.
SOLD OUT items or OVERSOLD items are available for refund as store credit.
Customer are required to bear RM7 WM, RM13 EM postage fee for exchange, including the postage cost to return the item.
Refunds are only in credit term, we strictly do not provide refund in cash.
We do not warranty worn clothing under any circumstances.
All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
REPLACEMENT / EXCHANGE DUE TO DEFECT
We check each piece for defects before posting, however we may miss some out. In the event that you receive a defected item, please email [email protected] with a picture of the defect within 2 days upon receipt of parcel.
We will evaluate the defect, and offer the following options in the event that the item is categorized as a defect:
– a replacement item of the same design.
– a replacement item of the same value, should the item originally ordered be out of stock.
The exchange / refund process for defected items will commence once we have received the defect item back. Defect items are to be shipped back within 7 working days (MALAYSIA), 10 working days (OUTSIDE MALAYSIA) upon item received.
Please do not hesitate to contact us at [email protected], and our customer service team will be more than happy to assist you.