LOCAL SHIPPING
Domestic Express Shipping:
We charge a flat rate for express shipping for all orders below RM100:
Peninsular Malaysia (RM7 via DHL eCommerce) / Sabah & Sarawak (RM13 via Pos Laju)
Free shipping option will be visible once an order reaches the value of RM100 and above.
Parcels will be posted on the same working day, if payment is received before 11am. On days with a higher load of parcels, please expect up to 1 working day delay/ Please note, we do not ship parcels on Saturdays, Sundays, or public holidays. Should there be a delay in shipping the parcel, the buyer will be notified. Assuming no delays, you can receive your parcel by the next working day within Peninsular Malaysia, and 2-5 working days to Sabah / Sarawak.
You will receive an email confirmation of the tracking number once an order has been completed. Kindly check your spam / junk folder of your email if you do not receive the “Order Complete” email. We strongly advise buyers to track their parcels via the Pos Laju website, or the DHL eCommerce website if they do not receive their parcel within 3 days. Due to delays in updates in the system, the tracking number will only be traceable after 8pm on the day the parcel was shipped.
Hook Clothing is not responsible for any damage or loss of parcels once shipped. In the unlikely event that the parcel is lost / damaged, please contact the Pos Laju help center at https://efeedback.pos.com.my/, or the DHL eCommerce service center at 03-2779 2300 to make a report and for further assistance.
Free Shipping
The free shipping option becomes available to all Malaysian orders valued at RM100 and above. We ship these parcels via Pos Laju (EM & Langkawi) or DHL E-Commerce (WM).
Local Pickup
Local pickup option or self collection is available, however we have disabled this as a delivery option on our website. If you are opting to pick up your order, kindly key in the coupon code “SELFCOLLECT” upon check out. This means that the buyer will self collect their order from our office personally, so as not to incur additional shipping charges, as the coupon waives shipping charges. Please click here to view our office location. When opting for local pickup, please state in the customer provided notes when you are collecting your order, or drop an email to [email protected] with your order number. Do note, we will NOT ship orders which utilises the “SELFCOLLECT” coupon code, unless used to combine with an additional order to be shipped.
INTERNATIONAL SHIPPING
International orders are welcome. Shipping costs to your country will be automatically calculated once your address has been keyed in, upon checkout.
Packages are shipped via registered postage which includes a tracking number and signature confirmation upon delivery. Packages will be shipped out in the next 48 hours of ordering excluding Public Holidays. We ship via Pos Malaysia and packages have an estimated 7 – 21 days of delivery time from the date the package is shipped.
Parcels to Singapore have an estimated delivery of 3 – 5 days from the date the package is shipped, via courier provider Ninja Van.
You may select from several currencies available from our currency selector at the top of the page. Do note, for International Orders, we only accept PayPal as the payment method. Other methods will only be accepted if the buyer holds either;
i) a credit card issued by a Malaysian bank
ii) a Malaysian bank account with an active online banking service
Please refer to the table below for International Shipping Rates:
Free Shipping
We now offer Free Shipping to Singapore with orders of RM200