Terms & Conditions

The terms, policies and conditions described below govern the use of Hook Clothing. Your use and/or placement of any order constitutes your agreement to follow and be bound by these terms stated. We may change the Terms & Conditions, from time to time, without prior notice.

ORDERING

Please note that items in your cart are not secured until you have submitted your order successfully and may sell out during the process. Items are sold on a first paid, first served basis, thus having the item in your cart does not guarantee that the item is reserved.

All payments are required to be made within 24 hours. Orders will be canceled with or without prior notice if payment is not successfully received during this period. A re-order can be made if the item(s) is still available.

Once your order is submitted, we cannot add or remove items from your order. All sales are final and strictly no cancellations or exchanges are allowed once payment is received.

SHIPPING

All orders are packed for delivery by the next business day (excluding Saturdays) once payment is received successfully.

In the event that the package is returned to us due to the customer’s error in indicating the incorrect and/or insufficient address, a re-delivery fee would be charged and be payable by the customer.

LOCAL

Packages are shipped via Mailboxes Etc. (agent of Pos Laju).

If registered postage is preferred, please send an email to [email protected] to arrange postage via registered mail. Please note, we strongly advise against registered mail for orders of more than 2 items.

Pos Laju is preferred, as should any unforeseen circumstance occur, such as a parcel not received and is not traceable, we will be able to file for a claim from Pos Laju.

INTERNATIONAL

Packages are shipped via registered postage which includes a tracking number and signature confirmation upon delivery.

DISCOUNT CODES

If you have a referral or discount code, you can enter it during the checkout process. Once you have entered the code, click the “Apply Discount” button to receive your discount.

Please note that voucher codes only apply when entered into the system and will not be valid for redemption through email after the order has been placed. It is not redeemable for cash or credit.

PRODUCT INFORMATION

The prices displayed on our website are quoted in Malaysia Ringgit (RM).

We make an effort to display the colours of our products as accurately as possible. However, the actual colours you see depend on the resolution of your monitor screen. Hence, we cannot guarantee that your computer monitor’s display of any colour will be accurate.

REFUND POLICY

All purchases are non-exchangeable (except in the case of defected item) and non-refundable.

REPLACEMENT / EXCHANGE DUE TO DEFECT

We check each piece for defects before posting, however we may miss some out. In the event that you receive a defected item, please email [email protected] with a picture of the defect within 3 days.
We will evaluate the defect, and offer the following options in the event that the item is categorized as a defect:
– a replacement item with your next purchase, of the same design
– a replacement item with your next purchase, of the same value, should the item originally ordered be out of stock

Exchanges at our shop is allowed for defected items only. Exchanges because an item does not fit is not allowed, as the measurements are available on our site.
We reserve the rights to determine what can be categorized as a defect, and can include holes in the material, broken zippers, missing buttons, tears in the material, printing flaws (unless otherwise pointed out in the post description). Loose threads, visible stitching, skips in the stitching etc. are NOT classified as defects, and does not qualify for replacement or exchange. Simply put, if the garment is still wearable, and any physical defects are out of sight, it is not eligible for exchange / replacement.

Please do not hesitate to contact us at [email protected], and our customer service team will be more than happy to assist you.