We charge a flat rate for Pos Laju for all orders below RM100:
Peninsular Malaysia (RM7) / Sabah & Sarawak (RM10)
Free shipping option will be visible once an order reaches the value of RM100 and above.
Pos Laju parcels will be posted on the same working day, if payment is received before 1pm. Please note, we do not ship parcels on Saturdays. Should there be a delay in shipping the parcel, the buyer will be notified. Assuming no delays, you can receive your parcel the next working day (for Peninsular Malaysia), and at most 2 days to Sabah / Sarawak.
You will receive an email confirmation of the tracking number once an order has been completed. We strongly advise buyers to track their parcels via the Pos Laju website, if they do not receive their parcel within 3 days. Due to delays in updates in the system, the tracking number will only be traceable after 8pm on the day the parcel was shipped.
Hook Clothing is not responsible for any damage or loss of parcels once shipped. In the unlikely event that the parcel is lost / damaged, please contact the Pos Laju help center at 1300-300-300 to make a report and for further assistance.
The free shipping option becomes available to all Malaysian orders valued at RM100 and above. We ship these parcels via Pos Laju.
Local pickup option is enabled for buyers living in the Klang Valley. This means that the buyer will self collect their order from our office personally, so as not to incur additional shipping charges. Please click here to view our office location. When opting for local pickup, please drop an email to [email protected] to make an appointment to pick up your order.
International orders are welcome. Shipping costs to your country will be automatically calculated once your address has been keyed in, upon checkout. If your country is selected but there is no option for “International Shipping”, please email [email protected], and we will add your country to our International Shipping list as soon as possible.
Packages are shipped via registered postage which includes a tracking number and signature confirmation upon delivery. Packages will be shipped out in the next 48 hours of ordering excluding Public Holidays. We ship via Pos Malaysia and packages have an estimated 7 – 21 days of delivery time from the date the package is shipped.
For the time being, all prices are shown in Ringgit Malaysia, and payment must be made in Ringgit Malaysia. For a rough idea of how much it will cost in your currency, please refer to xe.com and select MYR as the base rate.
Please refer to the table below for International Shipping Rates: